☀️ SUMMER SALE — 10% OFF ENTIRE SITE

Shipping, Freight & Returns

Last updated: August 2026

How Orders Ship

Small items (hooks, sign holders, hardware, accessories) ship via parcel carrier. Gondola shelving, showcases, garment racks, counters and anything oversized or palletized ships by LTL freight.

Freight Delivery — What to Expect

  • Freight is delivered curbside. The driver is not required to bring items inside, upstairs, or into your stockroom.
  • The carrier calls to schedule a delivery appointment. Someone must be on site to receive and sign for the shipment.
  • If you do not have a loading dock or forklift, tell us before you order so we can quote a liftgate.
  • Liftgate, residential delivery, inside delivery, and limited-access locations may carry additional carrier fees.

Processing & Transit Times

In-stock orders are typically processed within 1–3 business days. Freight transit generally runs 3–7 business days within the continental U.S. once picked up. Custom and made-to-order fixtures have longer lead times, quoted per order.

Inspect Before You Sign

Inspect every pallet and carton before signing the delivery receipt. If anything is crushed, torn, or short, note it on the bill of lading before signing and photograph the freight while it is still on the truck. Clean-signed receipts make damage claims very difficult to win with carriers. Report damage or shortage to us within 5 days of delivery and we will handle the claim and replacement.

Shipping Costs

Shipping is calculated at checkout where rates are available. For large, multi-pallet, or full-store orders, email us the item list and delivery ZIP and we will quote freight directly.

Returns

Returns are accepted within 30 days of delivery on unused items in original packaging with an RMA number. Custom and made-to-order items are non-returnable. Buyer pays return freight unless the item arrived damaged or incorrect, and a 15% restocking fee may apply. Full details are on our Return & Refund Policy page.

Questions

Email detroitstorefixtureoutlet@gmail.com with your item list and delivery ZIP code. We typically reply within one business day.